Frequently Asked Questions
Customers will receive a full refund or credit with 24 hours notice of cancellation. Contact us by phone or email to cancel or inquire about a cancellation. No-shows will be charged the full reservation price.
We will place a $500 security/damage hold on all rentals. Hold will be placed on a credit/debit card on file upon arrival for reservation. Upon return boat will be inspected: the undamaged boat will result in hold release. If boat returns with damage the $500 hold will stay in place for up to 10 days, or until the boat has been assessed by a mechanic.
On holidays or holiday weekends, our free hour promotion is not valid. There is a minimum of a 4-hour rental. Reservation Required.
We try and be very flexible when it comes to bad weather. We will call you that morning if it is raining and you can either reschedule or get a refund on your payment. If you happen to already be on the water and get rained out, we can credit you the hours you didn't use for another trip.